Refund Policy

Items may be returned within 30 days of delivery if they are unused, in their original packaging, and in the same condition as received. Custom or made-to-order items are not eligible for return unless defective.

If your item arrives damaged or defective, please contact us within 30 days of delivery with photos of the issue so we can arrange an authorized return, replacement, repair, or refund.

To initiate an authorized return, contact us at info@moriahintl.com with your order number and reason for return. Customer is responsible for return shipping. Authorized returns should be sent to Jeffco Fibres, 12 Park Street, Webster, MA 01570. Do not send returns without authorization.

URHVN products are backed by a limited manufacturer's warranty covering manufacturing defects in materials and workmanship. Coverage is provided for 1 year from the date of purchase for the mattress topper foam core, and 90 days for the pillow and cover. Normal wear and tear, misuse, improper cleaning, or commercial use are not covered. We encourage customers to register their product within 30 days of purchase to activate warranty coverage. To make a warranty claim, please contact us with your Lot/Batch number and proof of purchase.

Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 5-10 business days.

Wholesale orders are subject to separate return and refund terms as outlined in the wholesale account agreement. Please contact your account representative for details.

Orders may be cancelled for a full refund if the request is made before the order has shipped. Once an order has shipped, standard return procedures will apply.

If you have any questions, please contact us:

• Email: info@moriahintl.com

• Phone: (305) 561-8487

• Address: 2722 Erie Ave Ste 219, Cincinnati, OH